FAQ

SHIPPING AND PROCESSING

How Much is Shipping?
FREE for all orders to the U.S.
There is a flat $7 shipping charge for international packages.
How long will it take to make my product? 
  
Each product is printed custom for you! We aim to process orders within 2-3 days of receipt of payment. Please allow an extra day when placing an order within 2 days of a holiday. Shipping options presented at checkout include processing time.
  
Help, I entered the wrong shipping address!
One of the unique aspects of our product line is that we don’t hold any stock. We operate this way to be both kind to the environment (no waste) and this ensures that we can always ship our customers brand new, custom-printed orders. We want to ship your order as quickly as we can and we begin printing orders almost immediately once we receive them.

If your shipping address was entered incomplete or incorrect, we are unfortunately not able to change if before it ships out. Once you receive your tracking number, you, as the receiver, can contact the shipping carrier and complete or correct the address. 

If you are having trouble with this process, please contact us at hello@johndelancie.com once you've received a response from the shipping provider. 
  
My tracking number on my order does not work.
Once in a while, packages that get dropped off with USPS for shipment don't get scanned. We aim to have every package scanned by USPS when they are picked up so that you receive the most accurate tracking information online, however, sometimes this step gets skipped. If your tracking number shows "Pre-Shipment Information has been submitted by the shipper" for a few days, please wait until 1 weekend passes as it is usually over the weekend that USPS 'catches' up with their missed scans. We sincerely apologize for the inconvenience.
  
My order arrived damaged.
If you received a damaged item, please notify us within 48 hours of delivery and we will happily replace the damaged items with the same shipping as per the original order. Please include well-lit images detailing the damage to qualify for replacements.
  
I have changed my mind about the order.
In order to be kind to the environment as well as ensure you get crisp, bright and fresh prints and products, each and every order is made with love, just for you. Due to the nature of our custom fulfillment process, we are unable to accept returns or exchanges at this time. We do guarantee shipment of your order and so if there is any damage to your order, please email us with photos of the damage and we will replace your order right away. 
  
Who pays duties and import fees on international shipments?
If you are shipping to a U.S. address, you will not be charged duty upon delivery. 
As each country has their own import rules and regulations, you are responsible for any customs fees or taxes charged to import your order. Please view our shipping page for more details.

 

GENERAL INQUIRIES

I need my order for a specific date.
Please note that our processing time is up to 4 business days to print your order and it ships after that. If you are ordering something for a specific date, please account for this processing and shipping time.
  
  

Collaboration and press. 
If you would like to collaborate on a project or feature John in an article, we are all ears and welcome all inquiries. Please contact our team at hello@johndelancie.com and we will respond in a timely manner.
  
My discount code is not working.
If you have a discount code that you'd like to use, the discount is applied to the subtotal of your order and cannot be applied to your shipping as well. If your subtotal meets our minimums for free standard shipping, it will automatically be discounted from your order.